Last updated: September 2026
1. Before work begins
If you need to cancel or reschedule, contact Ecovent as early as possible. Where no work has been performed and no non-recoverable cost has been incurred, Ecovent will review any amount paid against the written job terms and applicable law.
2. Parts, materials and committed costs
Where Ecovent has already ordered, collected or paid for customer-specific equipment, parts, materials, transport, permits or third-party services, those committed costs may affect the amount that can be refunded. Any such treatment should be consistent with the quotation, invoice and applicable Kenyan law.
3. Work already performed
If diagnosis, inspection, labour, installation, repair, transport or another agreed service has already been performed, charges for completed work may remain payable even if the remaining scope is cancelled.
4. Rescheduling
We will make reasonable efforts to reschedule an appointment. Repeated last-minute changes, inaccessible sites or delays caused by circumstances outside Ecovent control may require a new appointment or revised quotation where additional cost is incurred.
5. Service concerns
If you believe completed work is defective or materially different from the agreed scope, contact Ecovent promptly with the job details. We may need to inspect the equipment or installation before determining the appropriate remedy. Nothing on this page removes any non-excludable statutory rights available under Kenyan law.
6. How to request a cancellation or refund review
Provide the customer name, job or quotation reference, payment information and reason for the request using: Email: ecoventclimatemasters@gmail.com | Phone: +254 726 948 764. Do not send M-Pesa PINs, banking passwords or other secret credentials.