Last updated: September 2026
1. Website use
You may use this website for lawful information, quotation and service-enquiry purposes. You must not misuse the website, attempt unauthorised access, interfere with its operation, submit malicious material, impersonate another person or use the website in violation of applicable law.
2. Service enquiries and quotations
Submitting a form, calling, emailing or starting a WhatsApp conversation does not guarantee acceptance of a job, availability of a technician, a specific response time or a fixed price. Where a site inspection, diagnosis, equipment specification or supplier confirmation is required, Ecovent may need that information before issuing or confirming a quotation.
3. Scope, pricing and payment
The scope of work, price, taxes, payment schedule, deposits, parts, transport, access requirements and exclusions should be stated in the written quotation or invoice for the specific job. Customers should review those documents before authorising work. No fixed deposit percentage or refund period is created by this website unless expressly stated in the relevant written agreement.
4. Parts, materials and third-party products
Where work requires equipment, spare parts or materials, availability and lead times can depend on suppliers. Manufacturer warranties, where applicable, are subject to the manufacturer or supplier terms. Ecovent does not represent that every product or part is immediately available.
5. Site access and customer responsibilities
The customer is responsible for providing safe and lawful access to the work area, disclosing known hazards or access restrictions, and ensuring that the person authorising the work has authority to do so. Additional work outside the agreed scope should be approved before it proceeds.
6. Scheduling and delays
Appointments and completion dates are estimates unless expressly confirmed otherwise in writing. Weather, building access, equipment condition, parts availability, third-party delays, safety concerns or events outside reasonable control may affect scheduling.
7. Technical and safety matters
HVAC, refrigeration, electrical and mechanical systems can involve hazardous voltages, refrigerants, pressure, moving components and working at height. Website content is not a substitute for inspection by a competent technician. Do not dismantle or repair equipment based only on general website information.
8. Warranties and service concerns
Any workmanship or product warranty must be stated in the relevant quotation, invoice, handover document or manufacturer documentation. If you have a concern about completed work, contact Ecovent promptly with the job details so the matter can be assessed.
9. Intellectual property
Unless otherwise stated, the Ecovent Climate Masters name, website copy, layout, graphics and original website materials are protected by applicable intellectual-property law. Third-party trademarks and product names remain the property of their respective owners.
10. Liability
To the extent permitted by law, Ecovent is not responsible for losses arising solely from reliance on general website information, unauthorised third-party use of the website, or external websites outside our control. Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
11. Governing law
These website terms are governed by the laws of Kenya. Any dispute connected with these website terms is subject to applicable Kenyan law and the jurisdiction of the competent Kenyan courts, without preventing the parties from first attempting to resolve the matter directly.
12. Contact
Questions about these terms can be sent to Ecovent Climate Masters using: Email: ecoventclimatemasters@gmail.com | Phone: +254 726 948 764.