Privacy Policy
Last updated: 19 September 2026
Ecovent Climate Masters respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website, contact us, or request our HVAC, refrigeration, cooling, ventilation or related services.
Information We May Collect
When you contact us through this website, WhatsApp, phone or email, we may receive information such as:
- Your name
- Phone or WhatsApp number
- Email address
- Service you are interested in
- Your location where relevant to a service request
- Information you provide about an installation, repair, maintenance or quotation request
How We Use Your Information
We use information provided to us only where reasonably necessary to:
- Respond to enquiries
- Prepare quotations or service recommendations
- Arrange installations, inspections, repairs or maintenance
- Communicate with customers regarding requested services
- Improve our website and customer service
- Maintain appropriate business and service records
- Meet applicable legal or regulatory obligations
WhatsApp and Other Communication Services
Our website provides links and enquiry options that may direct you to WhatsApp. When you choose to communicate with us through WhatsApp or another third-party service, your use of that service is also subject to the privacy terms of the relevant provider.
We use WhatsApp primarily to respond to enquiries, discuss service requirements and provide customer support.
Cookies and Website Information
Our website may use essential cookies and similar technologies required for normal website functionality, security and performance. Technical information such as browser type, device information, IP address and pages visited may also be processed automatically by our website hosting and security infrastructure.
Analytics
If website analytics or measurement tools are enabled, they may collect aggregated or technical information about how visitors use the website. This information is used to understand website performance and improve the visitor experience.
Sharing of Information
We do not sell personal information. Information may only be shared where reasonably necessary to provide a requested service, operate the website, work with authorised service providers, comply with legal obligations, or protect legitimate business and security interests.
Data Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including customer communication, service delivery, business administration and applicable legal requirements.
Data Security
We take reasonable technical and organisational measures to protect information handled through our website and business communications. However, no internet-based service or method of electronic communication can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable Kenyan data protection law, you may request access to personal information we hold about you, request correction of inaccurate information, or ask us to delete information where there is no lawful reason for us to retain it.
External Links
Our website may contain links to third-party services such as Facebook, Instagram and WhatsApp. Ecovent Climate Masters is not responsible for the privacy practices of external websites or platforms. We recommend reviewing their privacy policies when using those services.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services or legal requirements change. The latest version will be published on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
Ecovent Climate Masters
Email: ecoventclimatemasters@gmail.com
Phone / WhatsApp: +254 726 948 764
Website: https://ecoventclimatemaster.co.ke/